Here is your NoSpin Debunker Newsletter for Jan 19th

Keywords Revisited

I took a little holiday debunking break, but I'll be back to a more regular schedule in 2004. As I've mentioned in the past, one of THE best sources of marketing information on the Web is MarketingSherpa. It's one of the few online newsletters that I read weekly, and I've learned a lot reading their materials.

Top Online Marketing Tactics

In a recent report, Sherpa surveyed heavy Net marketers as to what is working and what is not (as well). See the results (free link only available until Jan 22)

I concur with the top-line results of the survey that two of THE most effective online marketing tactics are: 1) paid search engine ads (or "pay-per-click") and 2) internal email campaigns (regular, quality campaigns that use in-house lists vs. rented lists). I also believe that other search engine optimization and website enhancements can be highly effective (the respondent group rated these as somewhat less effective--but certainly worth considering for your online marketing mix).

In talking to a number of businesses the past couple months, I continue to be both puzzled and amazed by the lack of general understanding of the importance of "keywords" 1) both as content components of websites and 2) as central to "pay-per-click" as a excellent online marketing option. In this newsletter I'll review and update some observations on keywords, and focus on pay-per-click as a marketing tactic that you should at least consider.

I wrote a number of Debunker newsletters in 2003 and Nashville Business Journal articles that discussed keywords, website content and search engine marketing (see links below) that you can also reference. Do you plan to use Pay-Per-Click in 2004? Take the new NoSpin Marketing poll.

First, why are Keywords (or "search terms") so important?

1) Over time, they raise your free or non-sponsored search engine rankings--if used correctly in your website content--and drive more traffic and customers to your site. Despite the "Google dance" stuff you may have been reading about and differentials in how search engines rank site pages, keywords (especially in content and title tags) are still a top ranking criterion for all engines. If you don't believe it, type in "Nashville marketing" into Google or Ask Jeeves or Yahoo. There are tons of marketing related firms that are in the business of "marketing" to Nashville area businesses. Right now, (and this can always change) my site ranks first in the non-sponsored rankings. Last week I got a good lead from someone who typed "Nashville marketing" into AskJeeves and emailed me. We've since met in person, and we'll see from there.

2) Perhaps even more importantly, wisely investing marketing dollars by bidding for keywords using pay-per-click will increase your "sponsored" (pay) rankingsand traffic--and do it immediately. Pay-per-click using Google Adwords and Overture is a much faster way to get your site urls up near the top of most major search engine rankings (and controllable at the same time), but it takes some financial investment, some know-how, and ongoing monitoring and adjusting. Again, I invite you to check my "Nashville marketing" pay-per-click rankings on a number of the big engines (and I purchase other keywords as well). Note that there are other, low cost pay-per-click players (other than Google Adwords and Overture) that can generate good traffic as well.

3) And, although many hotshot marketing types, might say I'm nuts, the use of "ho-hum" keywords is a breath of fresh air in re-directing companies to better describe their companies, products, and services, online an offline--and ease off the buzz words and hype that are typically ineffective.

How can you discover your best Keywords?

It all starts with knowing your audience or audiences and stepping into their shoes. What would THEY type into a search engine to find you, your products or services-or something like what you have to sell? Not what YOU would like them to type in, but, rather, what would a potential customer out there (and let's assume they don't even know your company, in particular) type into a search engine to arrive at your site? Actually, what dozens (or maybe hundreds) of (one to four word) phrases would they use?

Remember that people who type keywords into search engines are proactively looking for information and/or products/services to purchase. Sure, lots are mere tire kickers and not true buyers. But compared to other marketing tactics, the ROI on pay-per-click, as a marketing tactic, is probably the best in marketing today for many types of businesses.
  • Brainstorm with colleagues-ask them what terms they think your potential customers would use to find your stuff.
  • Ask your customers and prospects what they use (or used) to find you on the web.
  • Analyze your web traffic statistics. Your stats should show you what keywords/search engines your visitors are using now and, more importantly, show what you're missing.
  • Look at the keywords that your competitors use (e.g. in their site title tags) if they rank highly on top search engines
  • Use both Wordtracker (a pay service) and Overture (free tools available) to analyze the relative popularity of keywords that are actually being used, discover other possible keywords, and see what competitors are bidding and what their "ads" say

Whopper mistakes people make with Keywords and Pay-Per-Click:
  • Using no keywords at all on the right places of their site (their title tags and their html content toward the top of the page, links on their pages, and their site map).
  • Assuming that your company name only is THE only important keyword-even worldwide brands need to use other keywords in addition to their name.
  • Ditto for your "brand" product name(s), only. Use them, but think beyond them
  • Assuming buzz words that you dreamed up to describe your business is the stuff that people type into search engines. Rarely.
  • Assuming that there are only a couple of keywords that describe your stuff. Wrong. Likely, there are dozens and dozens or more (depending on the range and complexity of your biz)-with some being a lot more popular than others to web surfers. Bid for a bunch of them, not just one or two.
  • Assuming that few people aren't searching for your stuff. Possibly, but you can literally check that out (using Wordtracker and Overture tools) before you make up your mind and make any investment at all in pay-per-click.
  • Not writing good keyword/search engine "ads." You get very few words (no hype!) to help encourage the audience(s) you want to click into your site.
  • Not bidding for one of the top 3 spots. Otherwise, you'll get a fraction of the hits on your site as a result.
  • Thinking that if you don't have an e-commerce site that keyword work and pay-per-click are wasteful endeavors. With e-commerce pay-per-click is almost a no-brainer. If you're not using it, you're missing out. But even if you don't have stuff to sell directly online, you could be very surprised. Pay-per-click can also be a valuable tactic for businesses with good information commerce sites
  • Not having a site with compelling content and/or things to sell-and a good way(s) to capture basic prospect information (email, phone, address). Otherwise what's the point?And a corollary:not immediately following up on leads that are generated via your website. Unless Sales uses those new leades and follows up by phone, email, etc., quickly, again what is the point?
  • Thinking that paying a dollar or five or ten dollars per click, can't possibly make much economic sense. Oh really? Some people are aghast now that keywords in competitive "spaces" cost several dollars per click (and many good keywords, by the way, still cost only $0.15 a click). "$5 for someone to click into my website? No way," they say, "would we throw money at that." But what I've seen is that keyword bidding is the perfect free market economy. The online marketing pros out there know that their bids make good economic sense-or they wouldn't play-and some spend hundreds of thousands of dollars a year just on pay-per-click. Take your clue from others and then do your own initial ROI estimates and monthly budgeting (You can also use Overture's ROI tool).
  • Not staying the course with your pay-per-click (making reasonable adjustments along the way) for at least 3-4 months with an e-commerce site or as long as your typical sales cycle--if yours is an information commerce site. You will generate more good prospects, but that does not eliminate your sales cycle.
  • Not monitoring what's going on with your keyword bids, regularly. For some, you may need to look every few days-and others at least every couple weeks. Unless you change your bids and pay attention, your rankings will drop and/or your investment could sky rocket (you can set up various budget controls on both Google Adwords and Overture).
  • Not using a pro to help you get started revamping your keywords, website content, and a pay-per-click campaigns. If you've got the time and motivation, you can learn by trial and error (and there are good references out there to buy), but there are experts who have experience and can get you better results, faster--while you focus on other things.

Is Pay-for-Click for everyone?

Not necessarily. Here are criteria that tend to indicate Pay-Per-Click will be something for you to at least try:
  • You've got a good website (minimally with compelling content and a way(s) to capture prospect information)--required.
  • There is some "reasonable" traffic for multiple keywords related to your company, products and services (that is audiences use the web to search for your stuff)-required, but the definition of "reasonable" will vary per size of business.
  • You sell "niche" products or services--good, but not required.
  • You sell globally, nationally, or in a large geography--good, but not required.
  • You sell directly online and have e-commerce functionality--good, but not required.
  • You sell in a space where competitors haven't caught on yet to pay-per-click. Bingo! There aren't too many out there, but if so, the keywords will be very cheap. You've got to play.

If you're not sure, give it a whirl for a few months. You can turn pay-per-click on and off at will and control your investment.


Free Keyword Assessment from NoSpin Marketing

Using Wordtracker, I'll run a free, Keyword report for you. Wordtracker is a pay service that estimates keyword global traffic and suggests other keywords to consider. Send me an email by January 24, 2004 and tell me what your website url is and what you think are at least a couple good keywords for you. I may add a few other possibilities, and then I'll email you the Wordtracker report.

Have a safe and prosperous week!

2003 NoSpin Debunker References




2003 Nashville Business Journal articles by Tom Ranseen





615.383.7157
words

send me your site url & a couple initial guesses at your keywords (and I'll add others). I'll email your keyword report.